Privacy policy

Last updated: 29 October 2026

REN VELLO is operated by REN VELLO HOME PTY LTD (ABN 87 703 596 196).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or purchase from renvelloau.com.

Personal information we collect

We may collect:

- your name;
- billing and delivery address;
- email address and telephone number;
- order, payment and transaction details;
- information you provide when contacting us;
- account details if you create an account;
- device, browser, IP address and website usage information; and
- marketing preferences.

Payment card details are processed by our payment providers. We do not normally store complete payment card details on our own systems.

How we collect information

We collect information when you place an order, create an account, subscribe to marketing, contact us, use our website or interact with our website cookies and similar technologies.

How we use information

We may use personal information to:

- process and deliver orders;
- provide customer support;
- process payments, refunds and returns;
- communicate with you about your orders;
- improve our website, products and services;
- detect fraud, misuse or security issues;
- send marketing communications where permitted by law or where you have provided consent; and
- meet legal, accounting and regulatory obligations.

Disclosure of personal information

We may disclose information to service providers that help us operate our business, including Shopify, payment processors, delivery and logistics providers, technology providers, analytics providers, customer support providers and marketing providers.

Some service providers may process personal information outside Australia, including in the United States and other countries where those providers operate. We take reasonable steps to require service providers to handle personal information appropriately.

We do not sell personal information.

Cookies and analytics

We may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage and improve our marketing. You can adjust cookie settings through your browser, although some website functions may not work correctly if cookies are disabled.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

Access and correction

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Privacy complaints

If you have a privacy concern or complaint, please contact us first at william@renvelloau.com. We will review your complaint and aim to respond within a reasonable period.

Contact

REN VELLO HOME PTY LTD
11 Dando Street
Macgregor QLD 4109
Australia

Email: william@renvelloau.com

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.